- Front of House Qualifications
Front of House staff make guests feel welcome, and are a focul point for customers enquiries and handle requests in an efficient and professional way.
- SVQ Qualifications
Develop your knowledge and skills in the workplace by gaining a nationally recognised qualification.
| Level 2 Reception |
| Designed for candidates starting out in Reception to help them gain a full understanding of the workings behind Reception and the importance of the Front Office operations...More |
| Level 3 Customer Service |
| One of the most recent VQ's developed which can be used by any industry that has Customers...More |
| Level 3 Hospitality Supervision |
| This is a generic VQ where the Units chosen can be extracted to cover the areas of work required to suit the candidates requirements...More |
- Health & Safety
The ability to work safely, and be fully aware of your role in maintaining a safe working enviroment is essential for you and your colleagues.
| First Aid |
| A one-day course to provide instruction and training in the core aspects of emergency first aid...More |
| Manual Handling |
| This half-day workshop will allow participants to gain a greater understanding of the importance of moving objects safely without causing harm to the back...More |
| Risk Assessment |
| This half-day course is designed for employees to understand what Risk Assessments are...More |
| Stress Management |
| This half-day course is designed to help managers/supervisors increase productivity whilst reducing pressure and therefore stress levels...More |
| Health & Safety for Operational Staff |
| This is a one-day certified course on basic Health & Safety...More |
| Fire Training |
| This half-day course helps to improve the Fire Safety and support of Health and Safety training in our industry...More |
- Short Courses
We offer a a variety of informative courses and workshops for career progression and personal development.
| Age Awareness & Customer Care |
| This short course aims to raise awareness and understanding of ageing and the practical implications this has for customer care...More |
| Assertiveness Skills |
| Assertiveness is an essential skill to ensure that we do not get overloaded with everyone's workload and it also helps to keep us from doing other peoples work for them...More |
| Disability Awareness |
| This workshop has been to raise awareness and customer care skills when dealing with customers with disabilities...More |
| Essential Supervisory Skills |
| To be effective and successful in their job, supervisors must meet targets and objectives through tasks performed by the staff in their department...More |
| One-to-One Training Skills |
| This course is designed to help supervisors carry out one-to-one training and workplace assessment to define standards of performance...More |
| Personal Effectiveness and Teamwork |
| This course is aimed at Supervisors/Managers and will promote a greater awareness of the attributes and skills necessary to develop teamwork...More |
| Reception & Customer Care Skills |
| This course provides essential information to create the right first impression...More |
| Room Sales |
| This course is designed for front office staff to maximise their room sales techniques...More |
| Time Management |
| This half-day course helps you to manage your time effectivly...More |
