• Excel in Customer Care & Safety

This course covers the fundamentals of customer care, and health & safety. All staff must be confident and knowledgeable in these areas of their jobs, to ensure that your customers have a positive experience.

Course content includes:

• Legislation
• Protecting those at risk
• Systems and procedures
• Safe working practice
• Accident prevention
• Attitude
• Communication skills
• Personal hygiene and appearance
• Dealing with complaints

This course covers the underpinning knowledge requirements for 1G1 - Maintain a safe, hygienic and secure work environment, and 2G1 - Give customers a positive impression of yourself and your organisation.

Please Contact Us for further information.