• Essential Supervisory Skills

To be effective and successful in their job, supervisors must meet targets and objectives through tasks performed by the staff in their department.

• Identify successful methods of communication and the effect of poor communication in the workplace.
• Practice active listening skills.
• Identify and practice the particular method of communication appropriate to:
  Counselling, Giving praise, Giving constructive criticism, Complaint handling, Handling a grievance, Selling an idea.

This course provides most of the underpinning knowledge for people working towards a level III qualification in supervisory management.

Please Contact Us for further information.