About

Welcome to Hospitality Training!

At Hospitality Training, we’re not just an organisation—we’re a close-knit community of local hospitality businesses committed to the growth and development of talent in our industry.

A woman in a waitress uniform setting a fork and knife on a dining table in a restaurant.

History

Our journey began in 1990, when a group of local hospitality business owners came together to address the skills shortage in the sector. What started as a local industry development initiative has since grown into a vibrant, not-for-profit association dedicated to supporting individuals and businesses in the hospitality field.

Our mission is simple: to develop and train talented people, raise industry standards, and encourage the uptake of qualifications that pave the way for lasting careers in hospitality. We believe that by working together, we can make a real difference in the lives of those within our sector, helping them succeed and thrive.

Our Legacy

Four people dressed in formal attire standing in front of a large floral wall with a neon sign that reads 'Shine Awards.' The woman on the far left holds a trophy with a green character wearing a crown. The man next to her and the young man in the center both hold a similar trophy. The woman on the far right holds a trophy and is smiling widely.

Building a community

When you become a part of Hospitality Training, you’re joining a community that works in partnership to build a skilled workforce and a strong, sustainable future for the industry. Your support allows us to collaborate with funding bodies, communicate industry needs, and ensure that we continue to deliver exceptional service to our customers and communities.

We’re excited to have you with us on this journey and look forward to working together to strengthen the future of hospitality.

Our values

Rooted in Community. Driven by Teamwork. Defined by Excellence. Powered by Knowledge

We are dedicated to building a strong, supportive community within the hospitality sector. By nurturing connections between local businesses, professionals, and guests, we create an environment that fosters growth and cooperation.
Collaboration is essential to success in the hospitality industry. We believe in the power of teamwork—whether it’s between staff, industry peers, or trainees—to provide exceptional service and create valuable learning experiences.
We strive for excellence in everything we do, from training programs to customer service. Our commitment is to equip individuals with the highest standard of skills and knowledge, ensuring they succeed and elevate the hospitality industry as a whole.
In an industry that evolves rapidly, we prioritise staying ahead of trends and understanding the ever-changing needs of our customers. We are committed to continuously adapting our skills, training programs, and services based on customer feedback and industry developments, ensuring that we remain responsive, relevant, and capable of exceeding expectations.

Our goals

1.

Enhance Business Performance through Customer Experience

Help businesses improve customer satisfaction and loyalty by equipping their teams with the skills to deliver exceptional, personalised service.

4.

Strengthen Local Networks and Partnerships

Facilitate connections between local businesses, fostering a sense of community and promoting mutual growth through partnerships and collaborative opportunities.

2.

Support Businesses in Adapting to Industry Changes

Assist businesses in staying competitive by providing them with the latest knowledge, trends, and best practices that respond to the fast-changing hospitality landscape.

5.

Improve Staff Retention and Efficiency

Help businesses reduce turnover and enhance productivity by developing programs that promote staff development, engagement, and career progression.

3.

Provide Tailored Training Solutions

Offer customised training programs that address the specific needs of each business, ensuring their staff has the necessary skills and knowledge to thrive.