Diploma for Hospitality Team Member at SCQF Level 5

10 units in total

There are no entry qualification requirements for this apprenticeship, however it would be advisable to have been working with your employer for a minimum of 3 months

What will you  learn?

Hospitality Team Member at SCQF level 5 covers areas such as customer service, team working and the development of meta-skills. This qualification has a wide range of optional units which reflect the varied roles available in the hospitality industry, such as receptionists, bartenders, servers, baristas, crew and team members, guest hosts, and housekeeping assistants.

Your journey to becoming qualified starts here

You will learn on the job and the training will take roughly 12 months to complete.

You will earn a salary and work within a team. Your training assessor will schedule visits to assess you in the workplace.

There are mandatory modules and optional modules to select to complete the qualification.

The qualification is made up of the following areas depending on your role

  • Working as Part of a Team

  • Providing Customer Service

  • Developing Meta-skills and Personal Practice

  • Prepare and Clear Areas for Food and Beverage Service

  • Preparing Hot and Cold Drinks

  • Delivering Barista Services

  • Serving Food and Drink

  • Maintain Cellars and Kegs

  • Prepare and Cook Meat and Poultry

  • Prepare Hot and Cold Sandwiches

  • Preparing and Cooking Simple Food Dishes

  • Complete Kitchen Records

  • Minimise the Risk of Allergens to Customers

  • Provide Basic Advice on Allergens to Customers

  • Maintain Food Safety in a Hospitality Environment

  • Processing Bookings and Reservations

  • Providing Reception Services

  • Contributing to Event Delivery

  • Contribute to Promoting Hospitality Services and Products

  • Carrying Out Deep Cleaning

  • Clean, Maintain and Protect Hard Floors,  Soft Floors and Furnishings

  • Cleaning Equipment & Cleaning Areas

  • Servicing Rooms

  • Welcoming Customers

  • Providing Customer Focused Information and Advice

  • Deal with Customers Across a Language Divide

  • Selling Products and Services

  • Processing Customer Payments

  • Processing Returns, Refunds and Exchanges

  • Maintaining Customer Records

  • Processing Customer Feedback

  • Resolving Customer Service Problems

  • Handling Customer Complaints

  • Order Stock, Receiving Stock & Replenishing Stock

  • Setting Up Promotional Displays

  • Delivering Service Briefings

  • Leading Meeting Agenda Items

  • Using Social Media to Engage with Customers

  • Planning and Monitoring Own Workload

  • Undertake Your Duties in a Sustainable Way in Your Workplace

  • Maintaining Health, Safety and Security