Customer Service

In this quick course, we will explore the three key forms of communication and how to use them effectively. By integrating these skills, adapting to your audience, and overcoming barriers, you can communicate with greater confidence, clarity, and impact.

This course will cover:

𐩒 Verbal communication
𐩒 Non-verbal communication
𐩒 Written communication
𐩒 Common communication barriers
𐩒 Adapting to your audience

Setting a table in a restaurant is one of the foundational skills in hospitality. Learn how to create a welcoming dining environment, ensure a smooth service, and enhance the diners’ experience.

This course will guide you through:
𐩒 General table setup practices
𐩒 How table settings differ between different tiers of restaurants
𐩒 A step-by-step breakdown of how to set a table
𐩒 Additional special touches and cultural considerations

Duration 1- 2hour 

In this course we will cover the essentials for providing excellent customer service:

• What customer service is

• Features of excellent customer service

• Why it is important to provide excellent customer service

• How to exceed customer expectations

• How to communicate effectively and etiquette

• How to handle complaints professionally