Onboarding

Duration – 15 minutes

Having good personal hygiene and presenting yourself well can go a long way to making a good first impression, and many employers have policies of personal hygiene standards they expect their employees to adhere to. In this course we will cover:
- What personal hygiene is
- Why it's important to maintain good standards of personal hygiene
- Generally accepted minimum standards of personal hygiene and presentation

Duration – 20 minutes

Hands are the biggest carriers of dirt, viruses and bacteria because they come into contact with a multitude of objects and surfaces throughout the day. One of the most effective way to prevent the spread of these germs is by washing your hands with soap and water.

In this handwashing course, we will go into more detail about, why handwashing is important, when you should wash your hands and good handwashing technique.

Duration 1-2 hours

Formerly known as Health and Safety Level 2.

Not only is health and safety a legal requirement underpinned by several important pieces of legislation, it is an important concept for supporting positive wellbeing in the workplace and preventing injury and ill health. In this course we will cover:

- Health and safety legislation

- Workplace hazards

- General workplace safety

- Equipment in the workplace

Duration 1-2 hours

Manual handling refers to the act of moving or supporting a load of any size, weight and shape by hand. Whether it’s a common occurrence or an occasional task, manual handling is common in most workplaces and even at home.

However, it poses potential risks to the individual’s health and body if done incorrectly. Therefore, it’s important to know how to safely perform manual handling to avoid injury.

In this course, we will cover:
• What is Manual Handling?
• Signs of Incorrect Manual Handling
• Risk Assessments
• Safe Manual Handling Techniques

Duration 2 hours

This 2-hour mandatory Licensing Training course is designed for staff working in premises where alcohol, entertainment, or late-night refreshment is sold or provided in Scotland. It ensures that employees are fully informed about their responsibilities under the Licensing (Scotland) Act 2005 and other relevant legislation.

This Responsible Sale of Alcohol Scotland online course is designed to help bartenders, waiters, shopkeepers, and anyone else who serves alcohol as part of their job understand and comply with the laws and regulations in Scotland.

Our course covers a wide range of topics, including legal requirements, responsible service practices, and strategies for preventing sales to minors and intoxicated individuals. Whether you are a new employee or a manager looking to update your training, this course is an essential tool for ensuring that your business operates in a responsible and compliant manner.

Duration  60 mins

This comprehensive Allergen Awareness Course is designed to help hospitality businesses meet legal requirements and ensure the safety of customers with food allergies. It covers the identification, management, and prevention of allergens in food preparation, serving, and communication.

Duration – 1 to 2 hours

Fires are unpredictable and can be deadly. However, most fires are preventable.

In the workplace, it is everyone’s responsibility to keep each other safe by preventing fires from starting, identifying and minimising fire hazards, and ensuring fire safety procedures are in place.

In this Fire Safety Awareness course, we will cover:
- how fires start and how they spread
- different types of fire
- fire prevention methods
- fire detection and fire fighting equipment
- what to do if you discover a fire

Duration 1- 2hour 

In this course we will cover the essentials for providing excellent customer service:

• What customer service is

• Features of excellent customer service

• Why it is important to provide excellent customer service

• How to exceed customer expectations

• How to communicate effectively and etiquette

• How to handle complaints professionally

Duration 1 hour

Welcome to this COSHH Awareness for Hospitality course. 
In this course we will cover:
• What hazardous substances are and how to identify them
• The laws surrounding hazardous substances
• The principles of COSHH
• What employers and employees have to do under COSHH
• COSHH in the Hospitality industry

Duration 1-2 hours

This health and safety course will give you the knowledge and skills needed to help prevent injury and ill health in the workplace, while covering the important legislation defining legal requirements of health and safety in the workplace.

The course is flexible and easy to access online, so you can learn at your own pace and fit it into your busy schedule. It's perfect for all staff members, from entry-level employees to managers and supervisors. After completing the course, you'll receive a certification that's widely recognized throughout the UK. This certification can be a valuable addition to business to demonstrate your commitment to fire safety and your dedication to keeping yourself and your colleagues safe. Don't wait until it's too late – sign up now and gain the knowledge and skills you need to protect yourself and your workplace from fire hazards.