Customer Service

from £20.00

Duration 1- 2hour 

In this course we will cover the essentials for providing excellent customer service:

  • What customer service is

  • Features of excellent customer service

  • Why it is important to provide excellent customer service

  • How to exceed customer expectations

  • How to communicate effectively and etiquette

  • How to handle complaints professionally

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Duration 1- 2hour 

In this course we will cover the essentials for providing excellent customer service:

  • What customer service is

  • Features of excellent customer service

  • Why it is important to provide excellent customer service

  • How to exceed customer expectations

  • How to communicate effectively and etiquette

  • How to handle complaints professionally

Duration 1- 2hour 

In this course we will cover the essentials for providing excellent customer service:

  • What customer service is

  • Features of excellent customer service

  • Why it is important to provide excellent customer service

  • How to exceed customer expectations

  • How to communicate effectively and etiquette

  • How to handle complaints professionally