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Management

Working in the Hospitality Industry will look after a variety of business types including hotels, restaurants, catering companies, entertainment and bars. Managers will set budgets, and business targets, manage staff, market the business, and ensure compliance with all relevant regulations. Within larger hotels there are individual managers who specialise in the running of specific departments such as:​

  • Housekeeping

  • Reception

  • Food & Beverage

  • Banqueting

  • Events​

Training Requirements ​

  • SVQ Level 3 Hospitality Supervision and Leadership

  • SVQ Level 4 in Hospitality Management Skills

  • Group Training Skills

  • Personal Licence Holders course

  • Personal Licence Staff Training Course

  • MA Hospitality supervision & leadership Level 7

  • Emergency First Aid at work

  • Fire warden

Online Training â€‹

  • Effective Leadership for managers

  • H&S for managers

  • Rota Planning

  • Stock management

  • Successful duty management

  • Mental Health first aid

  • Menopause in the workplace awareness

Chefs & Kitchen roles

Chefs are responsible for preparing and cooking food, using a variety of cooking techniques. In large kitchens they are part of a team responsible for one particular area such as bread and pastries, or vegetables.

A chef in training is usually known as a commis chef. They spend time in each department learning different techniques, and understanding how to look after kitchen equipment and utensils.

​​To be a chef, you should:

  • have a keen interest in food and cooking

  • be able to work under pressure

  • be able to manage multiple tasks

  • be able to work as part of a team

  • have creativity and imagination for food presentation

  • have good organisational skills

  • have good communication and leadership skills

  • be good with figures, able to manage a budget

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Training Requirements ​

  • SVQ Level 2/3 Professional Cookery

  • MA in Professional cookery Level 5/6

  • Elementary HACCP (REHIS)

  • Elementary Food Hygiene (REHIS)

  • Controlling the Risk of Cross Contamination (REHIS)

  • Elementary Health and Safety (REHIS)

Online Training â€‹

  • COSHH

  • Customer care 

  • ​Allergen Awareness

  • Food & beverage service

  • Fire Awareness

  • Manual Handling

  • H&S Awareness

  • Stock Management for Chefs and Kitchen Managers

 

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Barista 

A barista is a coffeehouse professional who prepares and serves coffee drinks, including espresso-based beverages like lattes, cappuccinos, and mochas, as well as brewed coffee, teas, and other specialty drinks. In addition to beverage preparation, baristas are responsible for maintaining the cleanliness of the coffee station, managing stock, and providing customer service. They often engage with customers to take orders, offer recommendations, and ensure a positive café experience.

Baristas typically receive on-the-job training to learn how to operate coffee machines, understand different coffee beans and brewing methods, and develop an eye for drink presentation. Training also includes learning about proper hygiene and safety standards, cash handling, and customer service skills. Many coffee shops also provide opportunities for baristas to attend formal coffee training programs or workshops to enhance their knowledge of specialty coffee, latte art, and other advanced skills.

Courses to support career progression.​

  • SVQ Level 2 in Food and Beverage Service

  • Elementary Food Hygiene​

  • MA Food and Beverage Service SCQF level 5

Online courses​

  • Customer care 

  • ​Allergen Awareness

  • Food & beverage service

  • Perfect coffee

  • Fire Awareness

  • COSHH

  • Manual Handling

  • H&S Awareness

Events 

If you’re great at working with people, have fantastic organisation skills and love making sure events run smoothly, events management could be for you.

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Responsible for planning and organising conferences, seminars, exhibitions and parties, event managers need to ensure that the audience is engaged and the message of the event is clear.

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A degree in event management, marketing or leisure and tourism may be useful but employers are much more interested in your skills and industry experience. 

Negotiation skills are important to get the best prices when looking for suppliers and venues, as are sales and marketing skills to promote the event and get sponsors. The role is very hands on meaning project management skills, attention to detail and the ability to problem solve are a must.

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Training Courses to support career development

  • SVQ Level 2 Front Office Hospitality Services

  • SVQ Level 3 Hospitality Supervision

  • SVQ Level 4 Hospitality Management Skills

  • Modern Apprenticeship in SCQF Level 7: Hospitality, Supervision, and Leadership

  • Personal Licence Holders course

  • Emergency First Aid at work

  • Fire warden

  • Online Training â€‹

  • Effective Leadership for managers

  • H&S for managers

  • Rota Planning

  • Stock management

  • Successful duty management

  • Mental Health first aid

  • Menopause in the workplace awareness

 

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